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Press Release Source: iVoice, Inc.
Interlink Network Systems, Inc., Licenses iVoice Speech SDK
Thursday November 20, 7:00 am ET
MATAWAN, N.J.--(BUSINESS WIRE)--Nov. 20, 2003--iVoice, Inc. (OTCBB:IVOC - News), a leading provider of speech recognition technologies, today announced Interlink Network Systems, Inc. has licensed it's Speech SDK ("Software Development Kit"), version 3.0.
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Interlink Network Systems is currently in the process of integrating iVoice's Speech Recognition into its TxIVR IVR product. The TxIVR product, which can be tailored to most kinds of IVR applications using XML scripting, can now be Voice Activated. The TxIVR is a highly scalable standards based IVR that helps large Call Centers to automate routine questions and inquiries, which drives down call volume, operational costs and improves agent productivity.
IVoice's Speech SDK now provides the capability to continuously analyze incoming speech input, transforming the existing speech model to enable it to handle customized speaker models. The models produced by this capability compensates for speaker accents, telephone line quality, and background noise at the customer site, thereby boosting recognition accuracy. As the model aligns itself to the customer environment, speed of recognition per channel is greatly increased. The entire process is automated and the models generated load themselves into the system without any user interaction. The adaptation process can be performed any number of times to re-train the system if the above conditions change. Over a period of time, the trained model results in much faster and exceptional speech recognition accuracy at the customer end.
IVoice's Speech SDK also includes a channel tuning tool that is an iterative data analysis and performance improvement tool for gathering and analyzing speech input over phone lines. The tool is designed to eliminate the time consuming manual process of examining the quality and volume of sound at the client site. It calculates and adjusts settings on both the sound processing hardware and the speech engine.
Speech technology applications range from call centers to cell phones. Speech recognition solutions -- providing enhanced self-service to customer care centers -- have proven their ROI payback. As mobile and wireless devices proliferate, speech is poised to enter this market as a viable interface solution. Research firm ABI projects that the speech technology market will grow in revenues from $677 million in 2002 to $5.3 billion by 2008.
About InterLink:
Interlink Network Systems, Inc. is a leading provider of Enterprise Application Integration (EAI) software and services including telephony integration that enable real-time information exchange, Interactive Voice Response (IVR), and voice/quality recording. Interlink's products are based on a mission critical and redundant architecture that enables secure and guaranteed data/voice acquisition and delivery over the LAN/WAN and Internet. With valued customers in the US and Canada, Interlink is committed to delivering high quality products, extensive training program, product support and implementation services. Founded in 1991, Interlink Network Systems Inc. is based in East Brunswick, New Jersey.
www.ilinknet.com/
About iVoice, Inc.
iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. The Interactive Voice Response (IVR) products developed by iVoice allow information in PC databases to be accessed via voice or from a standard touch-tone telephone. The products are designed to be simple for the end user and provide a cohesive system to access databases or messaging systems.
NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings.