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Press Release Source: iVoice, Inc.
iVoice Deploying IVR System for Summit Insurance
Tuesday February 10, 8:30 am ET
MATAWAN, N.J.--(BUSINESS WIRE)--Feb. 10, 2004--iVoice, Inc. (OTC Bulletin Board: IVOC - News), a leader in speech recognition technology, today announced that Summit Insurance, of Troy, OH is deploying an iVoice Interactive Voice Response System (IVR) to facilitate the status of benefits for clients.
The iVoice IVR is installed in conjunction with the Altigen Communications, AltiServ®, IP based PBX phone system. The iVoice IVR for Summit Insurance will allow clients to call in for status of benefits and eligibility, and to check on forms being processed, simply by entering their Social Security numbers as verification. The iVoice IVR will also allow transfer to a live operator for questions on ID Cards and address changes. Clients will be able to hear their benefits and eligibility on the same call. The caller will be specifically prompted by the IVR so that navigation will be simple and effortless. This simple state-of-the-art feature delivers numerous client benefits, not the least of which is a significantly improved image and increased client satisfaction.
The iVoice IVR system enables callers to make open-ended queries while in the middle of a menu prompt, thereby more rapidly directing callers to the correct information. Furthermore, an IVR enabled call center can offer self-service capabilities to callers so they can conduct transactions over the telephone. iVoice's proprietary IVR user interface is able to deliver a powerful solution capable of providing fast, reliable and user-friendly applications to handle transactions such as order fulfillment, obtaining shipping information, obtaining flight information, initiating banking or retail transactions, obtaining product warranty information, confirming reservations, or any other interactive transaction via telephone.
About Summit Insurance:
Summit was formed to help the residents of west central Ohio and surrounding regions gain greater access to health care services. Summit is dedicated to helping area businesses provide quality health care benefits to their employees at affordable prices. Summit views itself as part of a team with providers and purchasers who are dedicated to one goal: keeping the community well. Summit understands the concerns of area citizens and employers who have expressed a desire for more accessible health care. Our purpose is to meet the needs of the community by coordinating medical services and plan administration for local businesses. The goal of Summit is to be responsive to the needs of our customers and the community. Summit will continue to assess the needs of the area, and will develop additional managed care products to meet those needs.
About iVoice, Inc.
iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. The Interactive Voice Response (IVR) products developed by iVoice allow information in PC databases to be accessed via voice or from a standard touch-tone telephone. The products are designed to be simple for the end user and provide a cohesive system to access databases or messaging systems.
To learn more about iVoice, visit
http://www.ivoice.com
NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings.
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Press Release Source: iVoice, Inc.
iVoice, Inc. Announces Additional Information Regarding Recent Patent Application Filing
Monday February 9, 8:30 am ET
MATAWAN, N.J.--(BUSINESS WIRE)--Feb. 9, 2004--iVoice, Inc. (OTC Bulletin Board: IVOC - News), a leader in speech recognition technology, has released some additional comments and information in response to numerous inquiries regarding its recent filing of an additional patent application with the U.S. Patent and Trademark Office.
Jerry Mahoney, C.E.O. of iVoice, Inc. said, "The basic usage under the new patent application will allow pharmacists to simply take a medication bottle and wave or run it by a designated PC. That PC, via wireless technology, will automatically download the appropriate talking prescription instructions to the pill bottle. This information comes from either what the pharmacist has typed into the computer, via text to speech, or from an existing database of instructions for the prescribed medication prepared by the pharmaceutical manufacturer. When a person cannot read or understand the label on a medication bottle, errors in use can occur. The resulting errors can range from unfavorable reactions that are simply uncomfortable to untimely death. In particular, the elderly and people with visual and other disabilities have faced serious medical emergencies because they were unable to read the labels or instructions on their medications. When it's time to take the prescription, the patient simply presses a built-in button on the medication bottle to hear the message and instructions. In addition, the message prepared by the pharmaceutical manufacturer could contain additional information, including advertisements, additional information regarding the condition being treated, or any other message the company wishes to include to allow the company to establish further goodwill and branding relating to its products."
Mr. Mahoney added, "We feel that our patent application, 'Methodology for Talking Prescription Bottle with Voice Instructions via Wireless Technology' will become the preferred worldwide standard for delivering prescription instructions and medication warnings to consumers. iVoice is excited about expanding the use and applications relating to speech technology."
About iVoice, Inc.
iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. Its speech-enabled communication systems and software are designed to be cost effective solutions that improve a users calling experience by streamlining the call handling process through speech recognition technology. iVoice has demonstrated and met interoperability standards for many of the world's top telephony equipment manufacturers'.
NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings
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