الموضوع في 'السوق الأمريكي للأوراق الماليه' بواسطة cmkx, بتاريخ ‏19 ابريل 2005.

  1. cmkx

    cmkx عضو جديد

    ‏22 فبراير 2005
    عدد الإعجابات:
    مكان الإقامة:
    للمتابعه للامانه مادري عن شرعيتها بس شفتها بموقع مرشح السهم للارتفاع
    او كذلك في خبر نازل على السهم وللامانه انا ماراح اشتري بالسهم بس بشوفه يصعد ولا الموقع يخورها وينزل او يالله بحطلكم الخبر مع اني ماراح اقراه
    Aspect Communications Wins Product Development Leadership Award for Aspect Uniphi Suite

    Frost & Sullivan Commends Aspect's Contact Centre Solution for Innovative Excellence

    LONDON, April 18, 2005 /PRNewswire via COMTEX/ -- Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, has won the 2005 Frost & Sullivan Product Development Leadership Award for its contribution to the contact centre market in Europe, the Middle East and Africa (EMEA). The award recognises the uniqueness and innovative excellence exemplified in the development of Aspect's pioneering product Aspect(r) Uniphi Suite. This new solution is an advanced open standards-based contact centre operating environment that combines communication routing, data integration, advanced speech, reporting and analytics applications into one tightly integrated software system.
    "Frost & Sullivan commends Aspect Uniphi Suite for its comprehensive and consolidated applications that interact seamlessly and provide a single point of control of contact centre operations," said Shomik Banerjee, Frost & Sullivan telecom analyst. "The integrated ACD, IVR and CTI functionality of this system supports the transformation of 'cost centres' into 'profit centres' by empowering management with a common set of standards-based tools to run more productive operations that support multiple contact channels effectively."

    Aspect launched Uniphi Suite, which supports both PSTN and IP switches, in October 2004 to a very receptive industry that continues to honour it with awards, including Product of the Year.

    "We've been very pleased with the recognition that Aspect Uniphi Suite has garnered," said Brian Gentile, senior vice president and chief marketing officer at Aspect. "The fact that reputable firms like Frost & Sullivan, which has such an in-depth grasp of the global contact centre market, acknowledge its value is highly valid support of the product direction we're taking."

    Aspect Uniphi Suite is representative of the contact centre industry shift towards next-generation solutions with open standards-based software products used to manage all customer interactions. At its heart is the Aspect Uniphi Engine, which consists of technology components and interactive processes that organise, map, drive, queue and route information and user requests across multiple media types (voice, chat and e-mail).

    To fit their unique business needs, companies can customise the configuration of the Aspect Uniphi Suite, which in addition to the Uniphi Engine includes Uniphi Contact Centre (an advanced call routing application that initially supports up to 250 agents); Uniphi Voice Portal, an advanced interactive voice response (IVR) application; a text to speech (TTS) application; automated speech recognition (ASR) capabilities; and a software developers' kit. Aspect eWorkforce Management staffing software can also be tightly integrated into Aspect Uniphi Suite.

    A true suite of applications, the Aspect Uniphi Suite does not possess a switch fabric. It can work on Aspect Call Centre and Cisco Call Manager, offering support for both traditional TDM as well as IP PBXs. Future releases will include adapters to communicate with the network infrastructure from 3Com Corporation, Avaya Inc., Nortel Networks Limited and Siemens AG, among others.

    About Frost & Sullivan

    Frost & Sullivan, a global growth consulting company founded in 1961, partners with clients to create value through innovative growth strategies. The foundation of this partnership approach is our Growth Partnership Services platform, whereby we provide industry research, marketing strategies, consulting and training to our clients to help grow their business. A key benefit that Frost & Sullivan brings to its clients is a global perspective on a broad range of industries, markets, technologies, econometrics and demographics. With a client list that includes Global 1000 companies, emerging companies as well as the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world.

    والله طلع الخبر قوي مو هين بس هم ماني شاري :)
  2. waseem

    waseem عضو محترف

    ‏1 أغسطس 2003
    عدد الإعجابات:
    مكان الإقامة:
    المملكة العربية السعودية
    11.44 للمتابعه